Hollywood Park Casino

Committed to a Healthy & Safe Experience

To ensure a safe, healthy, and fun experience, we have implemented new safety measures. Prior to entering, guests can expect to pass through a non-invasive body temperature scan.  Face masks will be required inside the casino and social distancing markers have been installed to help queue guests.  Our poker tables have transparent dividers and allowing for seven handed play. Chips are cleaned and sanitized daily and decks are changed out with more frequency. 

Our signature restaurant, Century Bar & Grill, Coffee Shop, Deli, and both our Cal & Poker games are all open. Our Simulcast Wagering facility and snack bar are also open and ready to serve you.  Hollywood Park Casino is just as you remember it, with a few modifications. 

The health and safety of our guests, employees, and community will always be our first priority. For this reason, our casino capacity will b down to 50% until further notice, ensuring a pleasurable experience. All kiosks, ATMs, and touch screens have been coated with an anti-microbial copper film to prevent the spread of bacteria on surfaces. And although table side dining will be temporarily unavailable, we have carved out extra dining spaces for your convenience.

You can expect to receive the same great service, special offers, and exciting promotions. And, all your Elite & Premier points have remained intact and will be available for immediate use and redemption. 

We know you have choices when it comes to casinos, and we are thankful every time you choose us. We are preparing in every way possible to meet your expectations and make your experience with us safe, and enjoyable. 

I look forward to seeing you all.

Stay safe and healthy,

Deven Kumar, General Manager

 

Employee & Guest Health

Cleaning Products and Protocols

Our casino uses cleaning products and protocols which meet EPA guidelines and are approved for effective use against viruses, bacteria, and airborne and bloodborne pathogens. We are working with our vendors, distribution partners, and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.

 

Temperature Checks

Points of entry will be limited to allow our personnel to conduct non-invasive temperature checks. Employees, vendors, or guests who fail multiple consecutive temperature checks over the threshold recommended by health authorities will not be allowed entry to the property and will be directed towards appropriate medical care.

 

Physical Distancing

Employees and guests will be advised to (and at times, required to) practice physical distancing by maintaining the appropriate distance from other groups of people not traveling with them while standing in queues or moving around the property in groups.  Restaurant tables and other physical layouts will be arranged to ensure appropriate distancing.  Employees will be reminded not to touch their faces and to practice appropriate physical distancing.  All casino outlets will comply with or exceed, local or state-mandated guidelines while also following industry standards.

 

Hand Sanitizer

Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, lobbies, the casino floor, cage, restaurant entrances, and meeting spaces.

 

Back of the House

The frequency of cleaning and sanitizing will also increase traffic throughout the back of house areas with an emphasis on the employee break room, employee entrance, employee restrooms, loading dock, offices, kitchens, podiums, Human Resources welcome desk and conference rooms.

 

Shared Equipment

Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks, and all other direct contact items used throughout the property. The use of shared food and beverage equipment for the back of the house office pantries (including shared coffee brewers) will be discontinued.  Shared gaming equipment will have its own sanitation procedure.

 

Front of the House Signage

There will be health and hygiene reminders throughout the property, including the proper way to wear, handle, and dispose of personal protective equipment (PPE), wash/sanitize hands and social distancing requirements.  Table game electronic signs may also be used for messaging and communication.

 

Back of the House Signage

Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose of PPE, wash hands, cover a sneeze or cough, and avoid touching their faces.

 

Employee & Guest Health Concerns

Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property. We will be ready to provide support to our guests. Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19.  If an employee tests positive for COVID-19, HPC will follow the CDC recommendations including not allowing the employee to return to work until that employee no longer poses a threat to the health and safety of others.  Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or security (guests).

 

Case Notification

If we are alerted to a presumptive case of COVID-19 at the casino, we will work with the proper authorities to follow the appropriate actions recommended.

 

Employees’ Responsibilities

Casino employee participation is vital for an effective sanitation and health program.  Vendors or third parties performing services for the casino must implement equivalent policies and procedures for any staff working on casino property.

Staff Procedures                                                                                                                       

Employees are expected to cooperate with confidential screening regarding their health and the health of those in their household prior to working. 

 

Daily Pre-Shift & Timekeeping

Employee pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between employees.  Larger departments will stagger employee arrival times to minimize traffic volume through the back of house corridors.  Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in.  Our management team will ensure constant communication and proper Personal Protective Equipment (PPE) is available and sanitation procedures are followed and updated per the latest expert guidance.

 

Hand Washing

Correct hygiene and frequent handwashing with soap are vital to helping combat the spread of viruses. HPC has installed touchless faucets and soap dispensers in all restrooms and has made hand sanitizer and disinfecting wipes available for employees throughout the facility.  All casino employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom; sneezing; coughing; touching the face; blowing the nose; cleaning; sweeping; mopping; smoking; eating; drinking; entering and leaving the gaming floor; going on break, and before or after starting a shift.  Casino Dealers will wipe or otherwise sanitize their hands when they push into the game. 

 

COVID-19 Training

All employees will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including Cage, Gaming, Housekeeping, Food & Beverage, and Security.

 

Personal Protective Equipment (PPE)

Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance.  Training on how to properly use and dispose of all PPE will be mandatory.  Every employee entering the property will be provided a face covering, if needed, and required to wear that face-covering while on property, where needed.  Gloves will be provided to employees whose responsibilities require them, as determined by medical experts.

 

Employee Workspaces

Employees will be required to clean and sanitize all contact surfaces and workspaces prior to use and throughout their shift, including but not limited to, telephones, computer keyboards, and mouse, chair armrests, desktops, etc.  This should be done hourly for any shared workspaces. 

 

Employee Break Rooms/Lounges/Locker room

Employees should sanitize any areas or items prior to use, including lockers, tables, chairs, and counter space.  Employees are responsible for cleaning tables and chairs, lounge seating, lockers, or any other furniture, items, or areas after use. 

 

The Guest Journey

Guest Arrival

A casino employee will greet each visitor to the casino.  If multiple guests arrive at the same time, they will be asked to form a queue outside the front entrance, which will be marked to ensure proper social distancing. Visitors will be screened for temperature per above and required to use hand sanitizer and to wear a face covering.  Appropriate signage will also be prominently displayed outlining proper face-covering usage and appropriate physical distancing practices in use throughout the casino.

 

Guest Arrival: Valet, Taxi, or Ride Share

  1.      Guests will enter the casino through doors that are either propped open, are automated, or manually operated by an employee.
  2.      Employees will not open the doors of cars or taxis.
  3.      Valet services will be suspended until further notice.

 

Hand Sanitizer

Hand sanitizer dispensers, touchless whenever possible, and/or disinfecting wipes will be placed at key guest locations and contact areas such as driveways, entrance, reception areas, lobbies, the casino floor, cage, restaurant entrances, and meeting spaces.  Touchless faucets and soap dispensers have been installed in every restroom to avoid unnecessary touching of surfaces. 

 

Public Spaces and Communal Areas

The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to: Concierge desk, door handles/push plates, public restrooms, ATMs, handrails, casino cage counters, gaming tables, dining surfaces, and seating areas.

 

Physical Distancing

Queuing

All areas where guests or employees queue will be clearly marked for appropriate physical distancing. This includes entrances, concierge, coffee shops, smoking areas, casual dining, employee dining, and taxi queues.

 

Casino Services

Agents will utilize workstations to ensure appropriate physical distancing between employees whenever possible.

 

Restaurant and Bar

Restaurant and bar will reduce seating capacities to allow for the appropriate distance between each seated group/party of guests.

 

Table Games Operations

Table games will have chairs removed and every other table will be open to allow for physical spacing. Casino supervisors, managers, and Security will ensure that guests do not congregate in groups.

 

Meeting Spaces

Meeting and banquet set-up arrangements will allow for appropriate physical distancing between guests in all meetings and events based on CDC and state recommendations. Self-serve buffet-style food service will be suspended and replaced by alternative service styles.

 

Back of the House

Physical distancing protocols will be used in the employee break room, conference rooms, shared office spaces, and other high-density areas in order to ensure appropriate distancing between employees.

 

Housekeeping

The following guidelines are subject to revision or amendment per advice from the Centers for Disease Control, the California Division of Occupational Safety and Health, or further directive from State and local health authorities. 

Cleaning & Sanitizing Protocol

a)   Use of EPA approved disinfectant

b)   Focus on high touch areas* and fixtures for disinfection

c)   Implementation of a four-step cleaning process

  Clean surface with cleaning solution and a cleaning cloth

  1.       Apply EPA approved disinfectant to surface
  2.       Allow for proper dwell time
  3.       Recover or extract where necessary
  4.       Increased frequencies of cleaning and disinfecting common areas
  5.       Frequent hands-on training on cleaning and disinfecting and PPE best practices
  6.       Implementation of higher hygiene awareness and PPE measures for employees

 

The implementation of higher hygiene awareness, PPE, and overall safety measures have taken place by applying the following:

 

  1. PPE – In addition to industry recommended/required PPE for housekeeping services, employees are instructed to follow the Casino’s policy for face coverings. Employees are provided with a face covering, gloves, and any other PPE necessary for their specific jobs. Employees are also trained on how to correctly utilize and dispose of/clean their PPE.
  2. Handwashing – Employees are instructed to wash their hands or use hand sanitizer every hour and after using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.
  3. Shared Tools and Equipment – Shared tools and equipment are cleaned and sanitized before, during, and after each shift or anytime the equipment is transferred to a different employee. This includes telephones, radios, computers, and other communication devices, cleaning equipment, keys, and all other direct contact items used throughout the casino.
  4. Pre-Shift Meetings – Pre-shift meetings incorporate appropriate physical distancing and take place in an open area ample enough to allow spacing between employees.

In order to maintain areas that are clean, sanitized, and safe for employees and guests, we have adopted these enhanced cleaning practices.

  1. Utilizing an EPA approved disinfectant, effective against viruses, bacteria, and other airborne and bloodborne pathogens.
  2. Increasing the frequency of cleaning/disinfecting common areas and
  3. Dedicating a team to solely disinfect game tables/rails and another high touch public areas, and back of house common areas and access locations.

Common areas of the casino include the following:

  •         Public and employee entrances
  •         Lounge, smoke or break areas
  •         Kitchenettes
  •         Floor stations
  •         Handrails
  •         Doorknobs
  •         Lobbies and foyers
  •         Tables and chairs
  •         Service counters
  •         Cages
  •         Restroom fixtures and stalls
  •         Training and meeting rooms

 For More Information

Your health and safety is our top priority. Our goal is to provide transparency to our guidelines prior to your visit.  

Visit the following resources to learn more about how to protect your health and the health of your families:

 www.cdc.gov/coronavirus/2019-ncov/

corona-virus.la/

publichealth.lacounty.gov/media/Coronavirus/docs/people/GuidanceIndividualsHouseholds.pdf



 

Private Event Booking
Contact our Concierge Desk at 310.330.2800 to find out how to book your special events and meetings. 
Or fill out the inquiry form Here.

 

Hollywood Park Casino has completed an exciting and major revitalization in 2016 that has transformed it into the premier casino and entertainment destination in Southern California. HPC is just minutes from Downtown Los Angeles and five minutes away from LAX in the city of Inglewood, California.

Playing at HPC offers many perks for players, such as no collection Baccarat, variations of all your favorite California games and many varieties of Poker games. Another staple at HPC is our Daily No-Limit Hold'em Tournaments. In addition to card games, HPC offers several dining and drinks options including Century Bar & Grill, Raise Lounge, and Table Side service.

 

Did you Know? Cardroom tax revenues help communities fund important local services like local road repairs, park maintenance, and police and fire departments. Join us to #ProtectCACommunities at https://protectjobs.calgaming.org

 

HPC Lobby

  • HPC Casino Floor
  • HPC Poker Room
  • HPC Golden Dragon Restaurant
  • HPC Main Bar
  • HPC Century
    • gHPC Lounge

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